LeFluxAnswer what the site knows
The assistant uses crawled public pages and editable knowledge to answer questions about your business. You can inspect sources and correct weak answers. Site knowledge
Website support assistant
AI customer support, with a person ready to join.
LeFlux answers routine questions from your website knowledge and keeps the conversation together when a visitor needs your team.
Try the public-site demo before signing up.
Your support chat · powered by LeFlux
How do I change my booking?
Here's the booking-change page from this site. I can take you there.
I need a person to help.
I'll bring a teammate into this conversation if one is available.
A teammate sees the existing thread and can continue from there.
Illustrative exchange · actual answers depend on your site
One conversation, from first answer to human follow-up
The goal is a useful answer without making visitors start over when the question needs a person.
Guide visitors through the site
For a policy or service detail on another page, it can guide the visitor there. It can also help with supported on-page forms. Page navigation
Bring in your support team
Available team members can take over in a shared inbox with the previous messages in view. When nobody is online, LeFlux can collect an email for follow-up. Conversations and handoff
Set up the support assistant around your real questions
Start with the questions your visitors already ask. Measure whether the answers help, then improve the knowledge and handoff flow.
- Review your sourcesConnect the website, review crawled pages and correct summaries that miss important policies or service details.
- Connect the teamConfigure who can handle conversations and test an online handoff plus the email follow-up path when no teammate is available.
- Test and improveAsk common questions, inspect the saved conversation, and revise knowledge where the answer was incomplete or wrong.
A support assistant works best with clear boundaries
LeFlux cannot know a policy, price, or customer-specific answer that your connected site does not provide. For an important answer, check the source and keep your knowledge current. AI can make mistakes; your team should review conversations and take over sensitive or unusual cases.
For questions that need account access, an order system, or a human decision, plan the handoff instead of assuming a public-page scan can resolve them. The support setup guide walks through practical tests before launch.
Common questions
Can a human take over an AI conversation?
Yes. An available teammate can join through the shared support inbox and continue with the conversation history visible. The visitor does not need to repeat the original question.
What if my team is offline?
The assistant can collect an email address for follow-up when nobody is available. Your team still decides how and when to respond.
Will it answer every customer question correctly?
No AI assistant can promise that. LeFlux draws on your site knowledge, which you can review and improve. Test important policies, pricing, and edge cases before launch, and have a human path for questions it cannot resolve.
Try a real support question on your own website.
Check the answer against your pages, then try a human request and decide where the assistant helps your team.