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LeFlux

Set up an AI customer support assistant

LeFlux can handle common support questions from your website’s own pages. When a visitor needs a person, the conversation can move to your team with its history, so the visitor does not have to start again.

This is a setup and test guide for an AI customer support assistant on a site you control. Start with the quick start if the widget is not installed yet.

Give it useful support sources

Keep answers to common questions on public pages: delivery or service terms, returns, pricing, account help, and contact options relevant to your business. Review those pages in your site’s Knowledge area after the crawl. Update the original page when a policy changes, then refresh the crawl and test the new answer.

Do not rely on the assistant to invent a policy that your site has not published. The crawler and knowledge guide explains which public pages are available as sources and how to inspect the extracted content.

Test the whole support journey

  1. Ask a common question with an answer on your site. Compare the response with the source page.
  2. Ask where to take a specific action, such as contacting your team. Verify the suggested page or link.
  3. Ask for a person. Check that the request appears in the dashboard’s Support inbox and that an available teammate can reply in the same conversation.
  4. Repeat the request when nobody is available. Check the email follow-up path and confirm your team receives the request.

The exact outcome depends on your team’s availability and the support features in your plan. Check current plans for limits and try the flow on your own site before inviting visitors to use it.

Review and improve answers

Read saved conversations for questions the assistant could not answer well. Fix the relevant source page or knowledge entry, then test again. For a form request, confirm the result on the website rather than treating a chat reply as proof of submission. Form assistance and AI conversation explain those flows.

If you are adding LeFlux for the first time, the AI chat installation guide covers the script, allowed hosts, and a basic verification checklist.